FREE SHIPPING on orders above £45

FAQs

When will i receive my order?

We aim to process every single order within 2-5 business days.

After processing, and depending on your location, you should receive your order within 7-21 days.

You can find further information by visiting our Shipping Policy or by contacting us at info@oikosarri.com and we'll be more than happy to assist you with any questions you may have.

How can i track my order?

Shortly after you have placed your order, you will receive a confirmation e-mail from us with your Order Number.

You can use this number and the e-mail address you provided at checkout to check your order status by visiting the Track Your Order page on our website.

If there is any issue with viewing your order, please get in touch with us and we will resolve the issue immediately.

How do i make changes to an order i have already placeD?

If you wish to make any changes to your order, including the change of shipping address, a size, or colour, we advise you to contact us as soon as possible by e-mailing info@oikosarri.

In order for us to be able to deliver your order quickly we do process our orders almost immediately after we have verified payment so in these situations, we will try our best to satisfy your request but in certain cases we may not be able to do so, for example if your order has already been dispatched.

How do I place an order?

Shopping on our OikoSarri website is super simple. You can browse our collections by hovering over the menu at the top of the main page.

Once you have found an item you love, simply choose your favourite colour and the size preferred. A little window will pop up on the right hand side, confirming the items you have added to your cart. You can choose to continue shopping, or proceed straight to the checkout.

Please confirm the items you would like to purchase and click on "continue to checkout".

Enter your delivery and billing address details on the next page and if you have a discount code, do not forget to enter this on the right-hand side, and click 'Apply'.

Please note, only one discount/promotion per order applies. If you try to apply two discounts/promotions, our system will automatically select the best deal and apply this to your order.

If you are happy with everything, click on the "continue to the payment method" button and enter your payment details.

Simply finish placing your order by clicking on the "complete order" button.

Once you have placed your order, you will receive an automated confirmation email from us! Please check your junk/spam folders in case the email snuck in there.

If you have any questions, or something went wrong, please let us know by contacting our customer care at info@oikosarri.com

How do I apply a Discount Code to my order?

We regularly offer promotional discounts but please be aware that you can apply one discount/promotion per order.

To use a discount on your order first add the product(s) you would like to purchase to your cart and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "apply".

If you are using a mobile device please select "Show order summary" which will then display a discount text field for you to enter your code.

Lastly, if paying with a 3rd party (eg. Paypal) please make sure your offer is applied before continuing to the 3rd party platform to complete payment

*Please note Apple Pay does not support discount codes, therefore an alternative method of payment will need to be used when making a purchase with a discount code

What Payment Methods Are Accepted?

We accept Visa, MasterCard, Maestro and American Express cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to the OikoSarri website.

If you choose this payment option, please be sure to double check your shipping address.

All payments will be charged in GBP. Currency calculator on site is only an estimation.

Can I pay for my order in my local currency?

By using a credit or debit card you will be able to checkout at your own country's currency.

If you are using PayPal to complete your purchase, the total amount to be paid will be in GBP by default.

In either case, there are no additional charges made and transaction fees are included in the total amount.

Can there be a difference in colour between the product photograph on the website and the actual product?

Even though we do our best to keep our colours on our website as true as possible, each computer screen has its own individual setting, so there can be differences in colour.

If you have a doubt about the colour of a product, please do not hesitate to contact our Customer Service team.

what if my items are damaged or incorrect?

If you have received a damaged or incorrect item, contact our customer support team at info@oikosarri.com with a photo of the damage, or the incorrectly shipped product, as well as your order number and we will get back to you as soon as possible.

How do I return an item?

If for any reason, you are not 100% satisfied with your purchase from our store or wish to exchange an item, we have a 30 day policy in place, to offer you a peace of mind.

To initiate a return, kindly reach out to us at info@oikosarri.com and we will provide you with any necessary information.

If I order several products will they arrive in the same package?

Most of our products are shipped from our various overseas warehouses and fulfilment centres, in order to make logistics more efficient, and to save you as much money as possible.

Therefore, items that are ordered together may be shipped individually from different locations, and may arrive to you separately.

In any case, all items should arrive within our declared shipping schedules. If for some reason the items do not arrive when they should, please contact us at info@oikosarri.com

What are you looking for?

Shop with 10% Off

and stay informed about our future promotions and design tips!

Your cart